Customer Challenges

  • Customer needed to automate a back office process
  • Requirements – volume of 200 data records per day, with an AHT of 10 seconds per data record
  • Two departments were involved in handling this process, using 3 applications on both desktop and web
  • The information was structured, with pre-determined rules and conditions
  • The process had 10% of exceptions

ATM Small

ComTec Solution

Our Bots extracted and compared data records from a web portal and a desktop application and created an Excel file containing the collected data

Key Benefits

  • Degree of Robotization: 90% of effort automated
  • ROI: 2 months
  • Error rate reduced to 0%
  • Manual effort reduction to 0%
  • Faster processing time – reduction of 70%
  • Faster response rate to internal customers

About The Author

Jag Bethi is the SVP Solutions at ComTec, a 21 year old IT solutions and services company. He works with CIOs, CAOs and CFOs in optimizing and modernizing their IT (applications/infrastructure) portfolios. He has over 24 years of experience in all aspects of IT and has worked in multiple capacities such as Programmer, Management Consultant, Project Manager, Program Manager, Projects Portfolio Manager, Director of Projects and VP of Services. He can be contacted for any IT Consulting engagements.


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