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ComTec Information Systems | Blog https://comtecinfo.com/blog Just another WordPress site Mon, 08 Oct 2018 16:38:50 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.2 Splunk at a Leading Credit Card Company https://comtecinfo.com/blog/splunk-at-a-leading-credit-card-company https://comtecinfo.com/blog/splunk-at-a-leading-credit-card-company#respond Mon, 08 Oct 2018 16:38:19 +0000 https://comtecinfo.com/blog/?p=158 Customer Challenges
  • Multiple legacy tools to monitor the performance of Enterprise Infrastructure and applications….Challenge was latency in information dissemination and application uptime issues
  • Deliver near real time results in a fast and efficient manner
  • Improve overall health of the Infrastructure & enterprise applications by bringing timely attention and resolution to the issues

credit card

Our Solution

  • Built Splunk Instances in a distributed environment supporting multiple line of businesses
  • Developed dashboards with alerts and reports for monitoring a nationwide infrastructure serving millions of consumers

Key Benefits

  • Gained faster responsiveness to enterprise performance fluctuations, unparalleled visibility into application and infrastructure efficiency
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Telecom Company – Apigee https://comtecinfo.com/blog/telecom-company-apigee https://comtecinfo.com/blog/telecom-company-apigee#respond Mon, 08 Oct 2018 14:22:47 +0000 https://comtecinfo.com/blog/?p=152 Customer Challenges
  • Ability to accept electronic forms of payments, such as credit/debit card and mobile payments. Ability to manage all aspects of selling through retail establishments – includes generating quotes, orders, managing transactions, payments and delivering products/services to the shopper.
  • Exposing a set of API Proxies to the front end which is POS (Point of Sale Application)
  • Securing APIs with oauth2.0 and other mechanisms.
  • Implementing Monetization and throttling the traffic on base of application and end user for APIs
  • Sending notifications to apple and android devices of users of an app

Our Solution

  • Use of API management platform for building the APIs
  • OAuth 2.0 implementation for developer and end user authorization
  • Leveraging API Management platform’s advanced features for analytics, monetization , push notifications and data storage.

ApiGEE Arch Diagram

 

Key Benefits

  • Designed and implemented stable and high performing APIs which are able to handle large scale live traffic.
  • Designed custom reports to drill down the metrics and performance analysis of different API’s.
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Oracle EDQ for a Telecom Company https://comtecinfo.com/blog/oracle-edq-for-a-telecom-company https://comtecinfo.com/blog/oracle-edq-for-a-telecom-company#respond Mon, 08 Oct 2018 14:12:12 +0000 https://comtecinfo.com/blog/?p=147 Customer Requirement
  • Comprehensive data management solution focused on driving performance and connecting business processes
  • Provide recommendations on action to be taken based on strategic objectives, or performance metrics
  • Self Service for business users to Analyze customer data management
  • Validation, standardization, and code derivation for countries and nationalities
  • Changing forces in data quality, Integration and Management

Customer Data

 

Our Solution

  • Productivity-driven apps to help deliver deeper customer insight with the flexibility to quickly adapt and differentiate
  • Proven and recognized for secure and scalable global data management operations
  • Oracle Fusion Middleware 12.1.3, Oracle Enterprise Data Quality 12C,  EDQ  Address Verification server 17.1.1
  • Upgrade EDQ 11.1.1.7 to 12c
  • Oracle Linux 6/7, Oracle JDK 180_77, Oracle Database 12c/11.2.0.4

Key Benefits

  • Improved marketing performance and effective campaigns with the correct contact information
  • Improved sales with the right accounts to the right sales reps
  • Create and manage clean, complete customer data that everyone can trust
  • Easy access for data administrators across an entire organization
  • Fast and highly scalable – proven with very large record volumes
  • Parsing and Standardization
  • Comprehensive global coverage for address verification and geocoding

 

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Point of Sale Replenishment using Oracle IAM https://comtecinfo.com/blog/point-of-sale-replenishment-using-oracle-iam https://comtecinfo.com/blog/point-of-sale-replenishment-using-oracle-iam#respond Mon, 08 Oct 2018 14:03:33 +0000 https://comtecinfo.com/blog/?p=143 Customer Requirement
  • Customer is a 100 year old US greeting cards manufacturer
  • Point of Sale Replenishment – Automated way to replenish inventory at retail store
  • Minimize Inventory Costs
  • Increase TAT  for POSR reports from approx. 95.6% to  98%

retail

Our Solution

  • Defined Process for Project Execution including
    • Data Extraction
    • Data Cleansing
    • Data Manipulation
    • Reporting
    • Analysis & Recommendation
    • Save Data on Network
  • Informed customer about data discrepancy and manual intervention has been automated to lessen the probability of inaccurate report
  • Induction of automation of reports and level loading to resolve the problems of extra running time
  • Basic training has been scheduled and review of Sops every one month in terms of update

Key Benefits to the Customer

  • Revision in final deadline time of POSR reports has been  recommended which will save 42 Hours weekly and 2171 Hours Annually
  • Confidence level(Lead time) would reduce by 90.4 days annually keeping all other factors separate
  • Turn Around time % of POSR report has improved from 96.6% to >98.9%.
  • Accuracy improved from 98.6 % to >99%
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RPA Solution for Non-recommended Hire Adjudication https://comtecinfo.com/blog/rpa-solution-for-non-recommended-hire-adjudication https://comtecinfo.com/blog/rpa-solution-for-non-recommended-hire-adjudication#respond Wed, 19 Sep 2018 14:53:27 +0000 https://comtecinfo.com/blog/?p=140 Customer Challenges

The Claims’ unit of an auto insurer had challenges in the non-recommended hire processes. The process was operating in an offshore environment, which required Citrix based automation The purpose was to evaluate whether the claims should be extended, taken off hire or closed, and identify whether there are any potential customer complaints.

Insurance

Our Solution

The process was auto-triggered when the claim approached the deadline. The validation was undertaken using the claim application, the invoices of rental companies & the hire allocation spreadsheets. Business rules and logic/decision tree capabilities were inbuilt in the automation process & passed to work plan for further actions. System exceptions were routed to the relevant departments for action.

Key Benefits to the Customer

  • 30% increase in process automation removed requirement of costly system integrations.
  • Over 65% improvement in average handle time
  • 50% improvement in productivity was reported
  • The process was standardized & being replicated across 44 global claims centers

Implementation Time – 4 Weeks

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RPA Solution for Vendor Payments by Property Insurer https://comtecinfo.com/blog/rpa-solution-for-vendor-payments-by-property-insurer https://comtecinfo.com/blog/rpa-solution-for-vendor-payments-by-property-insurer#respond Wed, 19 Sep 2018 14:44:45 +0000 https://comtecinfo.com/blog/?p=137 Customer Challenges
  • Challenges in releasing vendor payments within agreed SLAs
  • Process was operating in a dual-shore environment thereby increasing the complexity
  • Process was the major contributor to Vendor Attrition and Customer Dissatisfaction

Payment

Our Solution

  • The process was automatically triggered with the receipt of an vendor invoice
  • Our software Bot validated the eligibility of the claim against each line item of the invoice
  • Each line item of the invoice was audited against a pre-defined validation process
  • Exceptions were auto-routed and part-payments were released & vendor e-notified and balance payments released

Key Benefits to the Customer

  • Improved service levels by automating
  • Productivity was improved by 70%
  • Reduced process cycle time & improved communication thereby increasing vendor satisfaction and reduced customer complaints
  • Additional capacity was created & cost of operations was reduced by over 50%

Implementation Time – 6 Weeks

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RPA Solution for Recovery from Third Party Insurers https://comtecinfo.com/blog/rpa-solution-for-recovery-from-third-party-insurers https://comtecinfo.com/blog/rpa-solution-for-recovery-from-third-party-insurers#respond Wed, 19 Sep 2018 14:41:42 +0000 https://comtecinfo.com/blog/?p=134 Customer Challenges
  • Challenge in recovering reimbursements from the 3rd party insurer
  • Process lacked automated workflow had weak control mechanisms
  • Process was cost inefficient & hampering the product’s combined ratios

Third Party

Our Solution

  • Our unattended bot undertook reconciliations between the disparate systems
  • Generated chase letters as per the defined Dunning process and automatic emails to the defaulters
  • Performed cash applications in cases of received payments, then followed up by deploying a predefined reporting of the outstanding on a weekly basis

Key Benefits to the Customer

  • Improved speed of transactions and communication with third parties
  • Recoveries were quickly executed and communicated to the third parties
  • Maintaining a low expense ratio by increasing automation
  • Helping capture more of the multi-state business
  • Reduced cycle time & increased the cash flow

Implementation Time – 8 Weeks

 

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RPA Solution for Claims Management and Reconciliation https://comtecinfo.com/blog/rpa-solution-for-claims-management-and-reconciliation https://comtecinfo.com/blog/rpa-solution-for-claims-management-and-reconciliation#respond Wed, 19 Sep 2018 14:35:07 +0000 https://comtecinfo.com/blog/?p=130 Customer Challenges
  • Challenges across claims and reconciliation areas
  • High Volume, Low Value, Error Prone and High Risk Exposure Tasks
  • To improve accuracy to process field values in multiple formats

settlement small

Our Solution

  • Bots were implemented and automated tasks related to claimant screening, financial reconciliation, competency management, cedent claims, expense clearing, document triaging and claims creation and update.

Key Benefits to Customer

  • Increased and Repeatable Accuracy
  • Error Elimination
  • Substantial Reduction of Wrongful Claims
  • 40-50% Throughput Increase
  • 49+ Saved FTEs

 

Implementation Time – 9 Weeks

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RPA Solution for Reference Data, Pricing & Corporate Actions https://comtecinfo.com/blog/rpa-solution-for-reference-data-pricing-corporate-actions https://comtecinfo.com/blog/rpa-solution-for-reference-data-pricing-corporate-actions#respond Wed, 19 Sep 2018 14:30:21 +0000 https://comtecinfo.com/blog/?p=127 Customer Challenges
  • Automate an operation in the reference data set up and pricing area to remove manual efforts and increase efficiency, productivity while reducing processing errors
  • Volume-intensive and Critical to the downstream process

Pricing

Our Solution

  • Set up 4 bots in a solution where the custodian requests were picked up automatically from the input queue and processed by validating ISIN with different financial service providers
  • The timely activity for pricing, like morning, afternoon and evening, was scheduled and processed accordingly
  • The activity for Corporate action was fully automated

Key Benefits to Customer

  • 100% Automation Accuracy
  • 200% Productivity Gain
  • 12/38 FTE Savings
  • 60% AHT (reference data) savings after automation
  • 75% AHT (pricing) savings after automation

Implementation Time – 8 Weeks

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RPA Solution for LAB/FT Validation & Payment https://comtecinfo.com/blog/rpa-solution-for-labft-validation-payment https://comtecinfo.com/blog/rpa-solution-for-labft-validation-payment#respond Wed, 19 Sep 2018 13:26:56 +0000 https://comtecinfo.com/blog/?p=123 Customer Challenges
  • Automate a 100% manual process in the Retail Payment department
  • Manual Typing of the Transaction References and Amounts from PDF documents received by Employees, by email
  • Manual Process for Reference and Payment Releases

Loan verification

Our Solution

  • Bot for automating the process
  • Bot read the email, transferred the email to specific folders, extracted the transaction amount and reference by OCR means
  • Audit Trail Improved and SLA Constraints Adhered to

Key Benefits to the Customer

  • No errors
  • ROI within less than 12 months
  • 0% exceptions during Automation
  • RPA handles both the transaction and the new control and audit trail

Implementation Time – 12 Weeks

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