Customer Challenges

  • Automate the back office process
  • Volume of 500 events per month, with an AHT of 300 seconds per account
  • Three departments were involved in handling the process, using 2 applications on both desktop and web
  • The information was structured, with rules and decisions based on existing or new customers, length of mortgage, credit ratings, etc
  • The process had 5% of exceptions

Mortgage Small

ComTec Solution

Our Bots handled the automation of the interface between the credit information web portal and the core banking system of the bank.

Key Benefits to Customer

  • Degree of robotization: 100% of effort automated
  • ROI: 3 months
  • Cost reduction by 70%
  • Error rate reduced to 0%
  • Manual effort reduction to 5%
  • Faster processing time – reduction of 75%

 

About The Author

Jag Bethi is the SVP Solutions at ComTec, a 21 year old IT solutions and services company. He works with CIOs, CAOs and CFOs in optimizing and modernizing their IT (applications/infrastructure) portfolios. He has over 24 years of experience in all aspects of IT and has worked in multiple capacities such as Programmer, Management Consultant, Project Manager, Program Manager, Projects Portfolio Manager, Director of Projects and VP of Services. He can be contacted for any IT Consulting engagements.


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