Customer Situation

The bank had an insufficient number of resources allocated, which was weighing heavily on the staff, generating big inefficiencies.

Our Solution

• Our Bots accessed up to 15 applications, both internal and external
• Checked several internal and external databases for potential clues of any suspicious activity for the bank’s client
• Posted this information in a report for a human fraud prevention analyst

Key Benefits

• Time spent on requests dropped from 45 minutes to 20 minutes, eliminating human involvement
• SLAs brought back to acceptable levels with the same resources
• 1 hour was automated to 5 minutes (with 95% automation)

Implementation Time : 4 Weeks