Customer Situation

The bank had an insufficient number of resources allocated, which was weighing heavily on the staff, generating big inefficiencies.

Our Solution

  • Our Bots accessed up to 15 applications, both internal and external
  • Checked several internal and external databases for potential clues of any suspicious activity for the bank’s client
  • Posted this information in a report for a human fraud prevention analyst

fraud Detection

Key Benefits

  • Time spent on requests dropped from 45 minutes to 20 minutes, eliminating human involvement
  • SLAs brought back to acceptable levels with the same resources
  • 1 hour was automated to 5 minutes (with 95% automation)

Implementation Time : 4 Weeks

About The Author

ComTec is a 21 year old IT Solutions and Services company. We have offices in the USA and an advanced development center in India

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