RPA Solution for Recovery from Third Party Insurers

Customer Challenges
- Challenge in recovering reimbursements from the 3rd party insurer
- Process lacked automated workflow had weak control mechanisms
- Process was cost inefficient & hampering the product’s combined ratios
Our Solution
- Our unattended bot undertook reconciliations between the disparate systems
- Generated chase letters as per the defined Dunning process and automatic emails to the defaulters
- Performed cash applications in cases of received payments, then followed up by deploying a predefined reporting of the outstanding on a weekly basis
Key Benefits to the Customer
- Improved speed of transactions and communication with third parties
- Recoveries were quickly executed and communicated to the third parties
- Maintaining a low expense ratio by increasing automation
- Helping capture more of the multi-state business
- Reduced cycle time & increased the cash flow
Implementation Time – 8 Weeks