Customer Challenges

• Challenge in recovering reimbursements from the 3rd party insurer
• Process lacked automated workflow had weak control mechanisms
• Process was cost inefficient & hampering the product’s combined ratios

Our Solution

• Our unattended bot undertook reconciliations between the disparate systems
• Generated chase letters as per the defined Dunning process and automatic emails to the defaulters
• Performed cash applications in cases of received payments, then followed up by deploying a predefined reporting of the outstanding on a weekly basis

Key Benefits to the Customer

• Improved speed of transactions and communication with third parties
• Recoveries were quickly executed and communicated to the third parties
• Maintaining a low expense ratio by increasing automation
• Helping capture more of the multi-state business
• Reduced cycle time & increased the cash flow

Implementation Time – 8 Weeks