Customer Needs

  • Automate the process to avoid manual processing, reduce errors and reduce the operational cost
  • The specific challenge lay in identifying unmatched and pending trades with the Counter-Party and Custody for various geographical regions
  • The process required heavy investigation and coordination with multiple units over e-mail

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ComTec Solution

  • Information was automatically downloaded and our Bots performed automatic validation
  • Searched for trade details, identified unmatched and pending trades, and updated the transaction numbers and counter party details in a spreadsheet
  • It then sent out an e-mail to the Custody and Counter-Party with the update

Key Benefits

  • High automation efficiency with 0 error rates
  • Improved processing quality
  • Average handling time (AHT) reduced from 40 minutes to 3 minutes
  • Expected effort benefit of 444 hours per year

About The Author

Jag Bethi is the SVP Solutions at ComTec, a 21 year old IT solutions and services company. He works with CIOs, CAOs and CFOs in optimizing and modernizing their IT (applications/infrastructure) portfolios. He has over 24 years of experience in all aspects of IT and has worked in multiple capacities such as Programmer, Management Consultant, Project Manager, Program Manager, Projects Portfolio Manager, Director of Projects and VP of Services. He can be contacted for any IT Consulting engagements.

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