Customer Challenges

• Challenges in releasing vendor payments within agreed SLAs
• Process was operating in a dual-shore environment thereby increasing the complexity
• Process was the major contributor to Vendor Attrition and Customer Dissatisfaction

Our Solution

• The process was automatically triggered with the receipt of an vendor invoice
• Our software Bot validated the eligibility of the claim against each line item of the invoice
• Each line item of the invoice was audited against a pre-defined validation process
• Exceptions were auto-routed and part-payments were released & vendor e-notified and balance payments released

Key Benefits to the Customer

• Improved service levels by automating
• Productivity was improved by 70%
• Reduced process cycle time & improved communication thereby increasing vendor satisfaction and reduced customer complaints
• Additional capacity was created & cost of operations was reduced by over 50%

Implementation Time – 6 Weeks