RPA Solution for Vendor Payments by Property Insurer
Customer Challenges
- Challenges in releasing vendor payments within agreed SLAs
- Process was operating in a dual-shore environment thereby increasing the complexity
- Process was the major contributor to Vendor Attrition and Customer Dissatisfaction
Our Solution
- The process was automatically triggered with the receipt of an vendor invoice
- Our software Bot validated the eligibility of the claim against each line item of the invoice
- Each line item of the invoice was audited against a pre-defined validation process
- Exceptions were auto-routed and part-payments were released & vendor e-notified and balance payments released
Key Benefits to the Customer
- Improved service levels by automating
- Productivity was improved by 70%
- Reduced process cycle time & improved communication thereby increasing vendor satisfaction and reduced customer complaints
- Additional capacity was created & cost of operations was reduced by over 50%
